We have defined our goal as the international provisioning of our services, applying the same tools and standards and practising the same philosophy in all markets. Depending on the market situation in the individual countries and regions and the demands of our customers, a currently required range of business activities may, however, vary.
Our general guiding principle is to administrate the assets customers entrust us with as if they were our own. We stand for quality, fast response and ongoing improvement of our processes and services. Anticipating the needs of our customers and offering suitable solutions is important to us.
Our guidelines therefore are:
- We are breaking new ground!
- We work fast!
- We administrate the assets entrusted to us as we would our own!
- We listen very carefully to what our customers need!
- We think in terms of solutions!
- We deliver quality!
- We will be fair!
- Customer service is not a department, it is everone’s job!